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“Harder Than It Looks: Parking Uncovered” is our podcast that we use to facilitate connections and illuminate solutions to common problems within the parking and mobility industry.
We aim to do so by highlighting the voices of experts in the space, discussing trends and forward-looking technological innovations, and providing professional food for thought. All in an effort to help one another get better at what we know is harder than it looks…parking a car.
Today, we’re rewinding and recapping Episode 44: AI with a Human Touch: How PCI is “Breezing” Towards Innovation
In this episode of Harder Than It Looks, host Brian Wolff is joined by Dave Mueller – President of Parking Concepts Inc. (PCI), and Rafael Abanilla – Senior Vice President of Operations and Innovation at PCI.
Dave and Raf bring a combined 50 years of experience in the parking and transportation industries. They share stories about their journeys from entering the parking industry and the lessons learned from customer service experiences. Dave and Raf offer a look into key leadership principles at the heart of PCI’s culture, and PCI’s innovative “Breeze” technology suite, which tailors and customizes the tech stack launched at each endpoint.
Meet Our Guests:
Dave Mueller
President – Parking Concepts Inc. (PCI)
Dave Mueller is President of Parking Concepts Inc. (PCI), bringing over 40 years of experience in the car rental and parking industries. He joined PCI in 2006 and has been instrumental in the company’s growth and cultural preservation.
Rafael (Raf) Abanilla
Senior Vice President of Operations and Innovation – Parking Concepts Inc. (PCI)
Rafael (Raf) Abanilla is the Senior Vice President of Operations and Innovation at PCI, with over two decades and experience in parking and mobility. He oversees high-profile portfolios and drives PCI’s innovation strategy through their proprietary “Breeze” technology suite.
You Won’t Want to Miss These Clips:
Episode Highlights:
- Dave’s career journey from car rental to parking [00:03:06]
- Raf’s parking career beginning at age 17 [00:08:28]
- Leadership lessons from customer service industries [00:12:00]
- PCI’s “AI plus human touch” philosophy explained [00:20:00]
- Overview of PCI’s Breeze technology platform [00:27:00]
- Leadership principles and managing change [00:36:00]
- Next generation leadership requirements in parking [00:41:00]
- Lightning round questions [00:47:00]
- Dave and Raf’s professional highlights [01:00:00]
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